List Price $297.00 Our Price $147.00 You Save $150.00 51%

Consumers buying decisions are largely dependent on the level of customer service they experience. Unfortunately, many employees do not have and use the level of customer-engagement skills necessary to demonstrate a high-level of customer experiences. And, many employers do not have an intentional process to assure consistently exceptional customer experiences actually happen.

Gold Star Certification is the intentional process. It focuses team members on the customer mindset and the skills to make a difference. For your company, the better the customer experience, the better the bottom-line. Get more customers, keep more customers and make more money! Get your team certified!

Program Curriculum:
4 sequential topics @ 2½ hours total time

1. Professionalism -- Who You Are - Magnify your brand, image, interaction, behaviors and reputation

2. Communication -- The Skills That Pay Off - How to Effectively Engage Consumers

3. Telephone Skills -- What Prospects & Customers Expect - Optimize Every Audio Opportunity

4. Solving Customers Needs -- Making the Connection - Define, Identify and Offer What Consumers Want

Graduates will receive a Gold Star Customer Service Certificate via mail upon completion.

Step 1 - Investment: $147 per employee -- see quantity discounts below. Click Add to Cart and follow the instructions. After that, go to step 2.

Multi-Certification Rates
1 -  5	=	$ 147	per person
6 - 10	=	$ 117	per person
11 - 15	=	$  97	per person
16 and more	=	$  77	per person
Use the contact us link or call 800.943.9638 for invoicing or to request more information.

Step 2 - Main Contact: Click Here and complete the form. Username and password will be sent to each participant. This information will also be used to print and mail the certificates upon completion.

Questions or Comments? Contact Us.