Our Price $287.00

We all know it, but what are we doing about it?

Patients Vote!

The Problem:  Patients are in control.  They decide if they:

1.      Do Business with You, or Not

2.      Accept your Dental Health & Cosmetic Recommendations

3.      Keep Their Appointments

4.      Arrive On-time

5.      Pay On-time

6.      Refer Their Friends

Each of these has a profound affect on your bottom-line!

Patients are your stockholders.  Their decisions dictate your profit. 

Patient's behaviors are, to a large extent, affected by the experience they have with your practice --- every experience.  Patients, like most consumers, make their decisions based on their emotions and senses (see, hear, smell, touch).  Like it or not, it's about how they feel about your practice.  What are your touch points ---- The Telephone (incoming and outgoing)?  How about face-to-face engagements at the Front Desk, Hygienists, the Doc, Insurance Coordinator, Treatment Plan Coordinator, Scheduling Coordinator?  What about the look and feel of your office, the operatories, website, appointment reminders and every other touch point?

By far, the most important experiences affecting Patients are the people experiences.  Unfortunately, the average dental practice scores a 71 (C-) on Mystery Shops designed to measure the Patient Experience.  This kind of score does not create a burning desire to do business with or continue to do business with the practice.  While it is very common to have 'nice & friendly' employees, it is rare to find a practice full of employees delivering exceptional patient engagement, consistently ----- the kind that earns their decision-making votes.

From the telephone to patient reception, from treatment to check-out, mediocrity, in the minds of patients, is the standard.  Yes, there are exceptions with some team members, some of the time. 

Hygienist, Dental Assistants and Front Desk personnel may do their operational job very well, but

How well do they engage your patients by creating exceptional experiences consistently?

How skilled are they at turning exceptional engagements into production and revenue?

Answering these two questions is the first step to graduate to a new level of production and profit.

The Solution:  The 4 Key Factors Affecting Patient's Votes!

1.        Professionalism - Impressions Matter

2.        Telephone Skills - Exceeding Expectations

3.        Communication Skills - Engaging the Patient

4.        Solving Patient's Needs - What Patients Want

If you can improve these four Key Factors for your Patients,

then they will reward you handsomely!

Get your team trained to excel in all FOUR. 

Look at the educational value of PatientExperience²Profit this way!  You worked very hard to acquire advanced degrees to serve the best interests of your patients and build a highly successful practice.  You didn't invest your time and money to create anything less than the best.

One of the easiest things you can do to improve production and revenue is a committed focus on improving your Patient's Experiences.

Get it now.  Simply Add to Cart above.