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Our products are a combination of downloadable study guides with audio. They are delivered via email and a unique password will be sent to you to download the product once purchase is complete.

Our certification programs are a combination of study guides with online videos and testing that require a password and internet access.

 

BIC Store

Welcome to our secure shopping area!

You'll find additional products here as we make them available. Currently we have a selection of featured products focused on our Dental Team Performance division.

Incentives2Performance
Incentives2Performance Next Level Performance & Profitability. If you want to improve Production, then design an incentive plan to achieve specific Performance!. . . more info > > >

Leadership2Teamwork
Leadership2Teamwork Great Practices aren't born! Great Practices become who and what they are based on Leadership. And, no practice can outperform the doctor's Leadership. This is the missing link to practice growth.. . . more info > > >

PatientExperience2Profit
PatientExperience2Profit Patient's Dictate Your Profit. Patient's behaviors are, to a large extent, affected by the 'experience' they have with your practice --- every experience. Patients, like most consumers, make their decisions based on their emotions and senses (see, hear, smell, touch). Like it or not, it's about how they 'feel' about your practice.. . . more info > > >

Gold Star Customer Service Employee Certfication
Gold Star Customer Service Employee Certfication Consumers buying decisions are largely dependent on the level of customer service they experience. Unfortunately, many employees do not have and use the level of customer-engagement skills necessary to demonstrate a high-level of customer experiences. And, many employers do not have an intentional process to assure consistently exceptional customer experiences actually happen.... . . more info > > >

Patient Experience Certification
Patient Experience Certification The dental industry is well-known for providing exceptional professional expertise for patients. But, as consumers, patients decide to return to a dental practice, to a large extent, based on ... how they feel about the total customer/patient experience. That's your real differentiator. Dental school doesn't teach and train DMD's how to make the 'total patient experience' happen. Rest assured, it matters to your bottom-line.... . . more info > > >

Gold Star Customer Service Bank Employee Certfication
Gold Star Customer Service Bank Employee Certfication Bankers get it! While products and services are similar bank-to-bank, 'customer service' is a critical differentiator that defines the level of a bank's success. Unfortunately, the level and consistency of customer service can vary from branch-to-branch and employee-to-employee. Bank leaders can decide to graduate customers from satisfied to loyal to advocates and enjoy the financial rewards year-over-year. To do so..... . . more info > > >

How to create a BestPlace2Work
How to create a BestPlace2Work Team Performance dictates business performance! It all starts with winning the hearts and minds of your team. That's why creating a BestPlace2Work is foundational to any business desiring to optimize performance, revenue and profit. It's your payroll expense. Make the most of it.. . . more info > > >